Refund Policy
Last Updated: 9 March 2026
This Refund Policy outlines the circumstances under which refunds may or may not be provided for services purchased from Wigan SEO.
By purchasing services from Wigan SEO through https://www.wiganseo.co.uk or through direct agreement, you acknowledge and agree to this policy.
Throughout this policy, “we”, “us”, and “our” refer to Wigan SEO, and “client” refers to the individual or business purchasing services.
- Nature of Digital Marketing Services
Search engine optimisation and digital marketing services involve time, expertise, research, and strategic work.
Because these services are delivered as professional consulting and digital work, they are generally non-refundable once work has commenced.
This includes services such as:
- SEO strategy and consultancy
- Technical SEO audits
- Website optimisation
- Keyword research and analysis
- Digital marketing strategy development
- Pay-per-click campaign setup or optimisation
Once work has started, resources and time have already been allocated.
- Project-Based Services
For fixed-price projects, payments typically cover research, analysis, planning, and implementation.
If a project is cancelled by the client before work begins, a refund may be issued at our discretion.
If work has already started, refunds will normally not be available for completed or partially completed work.
- Ongoing Monthly Services
Some services may be provided on a monthly basis.
These may include:
- Ongoing SEO optimisation
- Website performance monitoring
- Digital marketing consultancy
- Content optimisation
- SEO strategy support
Monthly services are billed in advance.
Once a monthly billing period has begun, the payment for that period is generally non-refundable.
- Cancellation of Ongoing Services
Clients may cancel ongoing services by providing written notice.
Any required notice period will be outlined in the service agreement or proposal.
Cancellation will take effect at the end of the current billing period unless otherwise agreed.
- Exceptional Circumstances
Refunds may be considered in limited circumstances where:
- Services have not yet started
- A billing error has occurred
- A duplicate payment has been made
Any refund requests will be reviewed on a case-by-case basis.
- SEO Performance Disclaimer
Search engine optimisation involves many variables that are outside our direct control.
These include:
- Search engine algorithm changes
- Competitor activity
- Industry competition
- Website technical limitations
- Changes in search engine policies
For this reason, refunds will not be issued based on dissatisfaction with search rankings, traffic levels, or marketing performance.
SEO outcomes cannot be guaranteed.
- Chargebacks and Payment Disputes
If you have any concerns about a payment, please contact us first so the issue can be resolved.
Submitting a chargeback or payment dispute without first contacting us may result in:
- Suspension of services
- Termination of service agreements
- Additional administrative charges where applicable
- Changes to This Policy
We reserve the right to update this Refund Policy at any time.
Changes may occur due to updates in business operations, legal requirements, or service structures.
Any updates will be published on this page with a revised update date.
- Contact
If you have any questions regarding this Refund Policy, please contact us through the website: